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Supervisory Management and Program Analyst

By January 12, 2023

DDOT-District of Columbia

General Job Information
Job Summary

This position is located District Department of Transportation Operations Administration, Parking, and Ground Transportation Division.  The function of the position is to serve as an expert analyst with the responsibility of overseeing major contracts, programs, and innovations related to curbside assets, revenue management, and permitting. This position will be responsible for oversight, coordination, and implementation of new technologies and innovative practices related to curbside management. This position will serve as a proven manager who can guide organizational adoption of new processes and technologies, use data to drive decision making, and lead a team responsible for special curbside programs and plans.

Duties and Responsibilities

The incumbent serves as a key member of the Parking and Ground Transportation Division’s leadership staff; the successful candidate will exercise analytical and evaluative expertise in contract and program management, the review of agency operations and business processes, and performance management.  Additionally, the incumbent will plan, coordinate, and supervise a broad range of complex special initiatives related to parking meters, ParkDC, curbside management policies and pricing, digital permitting, new curbside management technologies, and other designated projects across Operations.  As a result, the incumbent will serve as a project manager for large complex project assignments and contracts.

The employee will lead a team responsible for leading the Division’s large contracts, including curbside asset management, digital permitting, mobile payment, and on-street shared mobility providers. The employee will also lead pilots and new and special initiatives aimed at fulfilling the agency’s mission and improving the performance of the District’s curbsides. This will involve working collaboratively across DDOT Administrations, as well as other District government agencies, peer city staff, and elected officials. Based on this need, the position will provide a full range of supervisory responsibilities for a team of program analysts, administrative personnel, and other staff.

The employee will coordinate and supervise a broad range of complex special projects and programs related to the design, re-design and improvement of agency customer service response processes and programs. They will assess diverse, critical, controversial and/or sensitive matters of interest to Department management and recommend solutions.

The employee will be responsible for oversight of the curbside revenue collection program, including parking meter contracts, revenue collection contracts, and data on curbside occupancy and revenue. The employee will supervise Program Analysts will direct responsibility in these program areas, as well as ensure contractor performance and adherence with District performance metrics related to curbside revenue.

The employee will be responsible to providing strategic direction and implementation guidance on data-driven changes to curbside management programs. Specifically, as the District is increasingly using automated and digital parking enforcement technologies, this employee will need to plan for and operationalize the way that the District permits and prices the curbside and integrates with other District programs and personnel.

The employee will serve as an expert on District curbside payments, permitting, and policies. The employee will advise staff within the Division, Operations Administration, and across DDOT on curbside revenue collection, data, and technologies. The employee will be required to represent the Department to customers, local elected officials, and other key stakeholders on matters of curbside regulation, technology, parking programs, and Department curbside protocols. The employee will act as a liaison between DDOT and other key District agencies in the planning, assessment, and implementation of changes in administrative processes, including those initiated in conjunction with other agencies. The employee will coordinate changes with technical experts, other District/Federal agencies, and the private sector to determine the most effective approach and methodology to resolve issues and obtain the desired results.

Qualifications and Education

The incumbent must possess at least one (1) year of specialized experience equivalent to the next lowest grade level in the normal line of progression. Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

The applicant should have specialized experience in at least two of the following: expert knowledge of the mission, policies, procedures and goals related to the interrelationship of programs within the agency’s administrations; expert knowledge of curbside operations; expert knowledge of parking operations; expert knowledge and experience in asset management; expert knowledge of advanced project management concepts; and expert knowledge in process improvement. Additional preferred skills include expert knowledge of skills in the application of analytical and evaluative methods, and qualitative and quantitative methods sufficient to interpret information and data related to the assessment of complex and problem areas.

The applicant must have experience in managing diverse teams, either as a supervisor or project manager. Applicant should demonstrate knowledge and skills in two or more of the following skills: personnel management, performance management, financial analysis, contract management, process change, mediating conflict, and team-based project management. Demonstrated evidence of leading a team to meet a shared goal related to innovation, technology adoption, or contracts is preferred.

The successful applicant will have the following skills: critical thinking, customer service, interpersonal, conflict management, process improvement, technology adoption, data-based decision-making, and external awareness.

Licenses and Certification

A valid driver license is highly desired.

Working Conditions/Environment

The work is performed in an office setting, but there will be significant amounts of time spent outside.

Other Significant Facts

Tour of Duty: Varies

Pay Plan, Series, and Grade: MS-0343-13

Promotional Potential: No known promotional potential

Collective Bargaining Unit: (Non-Union):  This position in not in a collective bargaining unit

Duration of Employment:  Management Supervisory Service (MSS) At-Will.  At-Will employment applies to the appointing authority and may be terminated at any time with or without cause.

Position Designation: This position has been deemed security sensitive.  Accordingly, the incumbent will be subjected to pre-employment checks (criminal background checks, drug and alcohol testing, traffic record checks, if applicable) as condition of employment, and will be subject to random drug and alcohol testing and periodic criminal background checks throughout your employment.

Emergency Designation:  This position has been designated as an essential employee position under the provisions of District Personnel Manual, Chapter 12.  As such, your services may be required in emergency situations to perform crucial duties, i.e., snow removal, debris removal, transportation, shelter operation, food distribution, and communications.  These duties may be performed. When the government is closed or when most employees and dismissed early.  Employees are required to work rotating shifts, to include evenings, nights, weekends, and holidays. Employees are considered emergency personnel and are subject to call-in 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

To apply for the position, you must go through our DC Government portal, the website is provided below:

dchr.dc.gov

To apply for this job email your details to ddot.hr@dc.gov

Job Posting Link: Apply for Job