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Automated Program System Specialist

By June 22, 2022
  • Full Time
  • Boise, ID
  • July 6, 2022

Idaho Department of Transportation

Are you ready to make a difference for the employees and management of an award-winning state agency?

Idaho Transportation Department (ITD) is seeking an automated program system specialist for our Highways Division located in Boise. This position is responsible for the administration and operation of the ITS 511 system for all users of the software. This position will evaluate current system needs, monitor system performance, and coordinate the development of new process and workflows, as well as train new hires and training refreshers to existing employees.

Example of Duties:
Plan improvements to existing ITS 511 automated systems as well as, future priorities and processes to be automated. Analyze different alternatives and coordinate with other business units as needed. Develop scopes and specifications for system improvements and upgrades.
Evaluate how well system works in meeting business goals, keeping up with changes in software, automation, workflow, and changing organizational needs.
Monitor system to track and assess performance, find bottlenecks and gather information for planning and evaluation.
Work with stakeholders to solve problems and issues as well as implement changes. Ensuring the right people are involved for maximum organization efficiency, and that needs are met.
Coordinate the development of new processes and workflows required by business needs. Test and assess results and resolution. Create and roll out training, documentation, and manual updates.
Work with end users to solve problems on their day-to-day work, as well as help them though workflow issues.
Provide training, and training materials, to new hires so they can get up to speed using ITS 511 systems, and provide refreshment training as needed.
Monitor overall ITS 511 system performance and coordinate with vendor to assist in resolving issues.
Make decisions regarding data correction and changes to meet the business process, and public needs.
Periodically update and maintain operational data templates to reflect business practices.
Monitor data entered by system operators to ensure timeliness, accuracy, completeness, and clarity.
Respond to all comments, questions, and complaints from the general public regarding the ITS 511 system.  Responses will be timely, complete, helpful, accurate, and courteous.
Occasional travel, both in-state and out of state, to present information to various audiences on Idaho’s ITS 511 system.
Submit trouble tickets to IT and to automated system contractors for bug resolution. Work with project managers and technical staff to ensure timely, complete, and satisfactory resolution.
Produce reports describing monthly system usage by the public, system performance, and ITD district operator performance.

Minimum Qualifications:

Interpreting and applying laws and regulations
Analyzing system output data and data integrity
Researching, identifying, and independently resolving automated case processing problems
Providing technical assistance to the program’s automated system users
Translating technical material into easily understandable oral and written communications
Some knowledge of training methods

Supplemental Information:
To learn more about the department, please visit the ITD website. Make a difference in your community and in the lives of the citizens of Idaho!


Flexible work schedule available to some positions for increased work-life balance
Public Service Loan Forgiveness – eligibility requirements may apply
Accrue paid vacation every pay period to accumulate approximately 3 weeks the first year, and increasing with state longevity
Paid Parental Leave
Paid sick leave separate from vacation leave
11 paid holidays
Competitive Medical, Dental, Vision, Life and Disability insurance benefits, Flexible Spending Account https://ogi.idaho.gov/premium-rates/
Relocation Assistance available to some positions
Defined benefits retirement plan (pension) through the Public Employee Retirement System of Idaho (PERSI) https://persi.idaho.gov/members/base_plan.cfm
Optional 401K and Deferred Compensation plans with traditional and Roth options
Eligible for Employee Assistance Program – Confidential support, information and resources for all of life’s challenges

The Idaho Department of Transportation may conduct verification of the information provided in your application, including validation of driver’s license status, education, employment, and criminal history. Omission and/or falsification of information provided in your application will result in your removal from consideration for employment, appointment, or promotion.

This position may be subject to drug-testing.

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

Preference may be given to veterans who qualify under state and federal laws and regulations
Your Safety. Your Mobility. Your Economic Opportunity.



If you have questions, please contact us at:
Email: careers@itd.idaho.gov
Trouble Applying Call: Applicant Support Toll-free number: 1-855-524-5627
Monday through Friday 6:00 a.m. – 5:00 p.m. Pacific Time


To apply for this job email your details to careers@itd.idaho.gov

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