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Transportation Telecommunications Specialist 2 – Transportation Operations Center Coordinator

By January 17, 2023
  • Full Time
  • Portland Oregon
  • February 2, 2023

Oregon Department of Transportation

Transportation Telecommunications Specialist 2 – Transportation Operations Center Coordinator
Oregon Department of Transportation
Delivery & Operations Division – Region 1
Maintenance and Operations Program / Traffic Management Operations Center

Salary Range: $3,707 – $5,657

The role:  

We are recruiting for a coordinator to join our Transportation Operations Center (TOC) in Portland! In this role, you will assist the manager by coordinating and overseeing the work of the crew and the day-to-day operations of our TOC. Key duties include coordinating roadway/highway related communications between the TOC and our field units, law enforcement, towing companies, emergency services, counties, cities, towns, other state agencies and the public.

This recruitment is to augment the candidate pool generated by job announcement REQ-114512. If you have previously applied for this position, you do not need to reapply. Names of qualified applicants will remain on the list for further consideration.

Our next application screening is scheduled for 8:00 a.m. on Monday, February 6, 2023. We encourage interested applicants not to delay in applying.

A day in the life:

·       Assist manager as a coordinator and team lead for a fast-paced 24/7/365 Transportation Operation Center.

·       Develop and reassign crew work schedules and shifts.

·       Train employees in dispatch operations, computer operations, new software and standard operating guidelines.

·       Guide staff in identifying the appropriate actions to resolve unusual incidents/activities.

·       Monitor responses to incidents and activities for quality and timelines.

·       Participate in statewide groups and task forces.

·       Operate and monitor varied technical equipment such as multiple computer software programs, radios, phones, voice recording and playback system, closed-circuit television, road weather information systems, and traffic control equipment.

·       Monitor transportation system conditions to detect and verify incidents and provide information on operational impacts.

·       Implement weather related response plans and traffic management detour routes.

·       Input damage reports and notify maintenance crews about needed repairs.

·       Periodically monitor and test device status to ensure availability for use when needed.


·       Work is performed in an area with moderate noise levels caused by equipment and radio transmissions.

·       Must be at workstation for long periods, sometimes in a close working area.

·       Continual and consistent alertness and attention to monitoring a variety of technical equipment including multi-line phone system and multi-channel radio system.

·       Multiple conflicting priorities that sometimes involve life-threatening decisions and communicating with the public, often under confusing, emotional or crisis conditions.

·       May be required to work extended hours, including all hours of the day and night and holidays due to emergencies or increased temporary workload.

·       May be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends and be on-call.

·       To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. Click here to learn about working at the Oregon Department of Transportation.
Live, work and play in Portland, Oregon!

What we need:

Three years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.

·       One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone and/or computer.

·       Experience must include at least one year of lead work responsibilities;


One or more years of experience in roadway/highway, bridge, sign, or drawbridge maintenance operations, Transportation Operations Center or Traffic Management Center or Public Safety related work (police, fire, emergency medical, incident responder, hazmat responder, 911 operations, etc.).

Note: The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.

Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What we’d like to see:

If you have these qualities, let us know! It’s how we will choose whom to move forward!

Note: You do not need to have all of these qualities to be eligible for this position. 

·       Ability to build high performance teams.

·       Experience resolving complex issues involving multiple agencies.

·       Lead work experience including gathering/relaying information, evaluating activities and determining responses.

·       Track record of successfully meeting deadlines.

·       Experience coaching/mentoring employees, including the ability to work cooperatively with others.

Learn more and apply:

Our first application screening is scheduled for 8 a.m. on Thursday, February 2, 2023. We encourage interested applicants not to delay in applying.

Please note that we can only accept applications through our website.

For questions, call 971-273-8687 or email ODOTRecruitmentEM@odot.oregon.gov.

ODOT is an Equal Employment Opportunity and Affirmative Action Employer

To apply for this job email your details to ODOTRecruitment@odot.oregon.gov

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