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GIS Help Desk Lead (IT Customer Support – Journey)

By July 28, 2022
  • Full Time
  • Tumwater, WA
  • Applications have closed

Washington State Department of Transportation

GIS Help Desk Lead (IT Customer Support – Journey)
Tumwater, WA – Headquarters
$65,988 – $88,788 Annually

Washington State Department of Transportation (WSDOT) Multimodal Planning and Data Division is currently seeking a self-motivated and engaging journey level IT support professional to serve as a GIS Help Desk Lead. This position independently applies professional level knowledge of geospatial technologies, data management and analysis principles to support end users of the Agency’s GIS environment (ArcGlS Online, Enterprise Portal, GeoSpatial Open Data, ArcGlS Server, ArcGlS Desktop, ArcGlS Pro and the WSDOT GIS Workbench) by performing systems and software testing and troubleshooting, integration with current technologies, and new workflow development. The incumbent will also perform essential trouble shooting and technical assistance, geospatial data development and application configuration, project consulting, geospatial data analysis, data and cartographic product stewardship, and participate on teams planning for new web-based geospatial applications to support future agency-wide and public-facing geospatial technology solutions.

The software, applications, and data products that this position manages support many core WSDOT business functions such as highway performance management systems, roadway data stewardship, transportation planning, open data, and environmental analysis and are used by all business areas within WSDOT, other state and local public agencies, and general public. As the GIS Help Desk Lead, you will support multiple business functions and staff to carry out the agency’s mission to manage and monitor roadway safety and operations, and to plan for cost effective transportation options that improve livable communities and economic vitality for people and businesses. You will work directly with staff from multiple technical disciplines and engage in a wide variety of GIS tasks, from basic map making to contributing to enterprise-level or intergovernmental solution development projects.

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