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IS Technical Services Senior

By November 12, 2021
  • Full Time
  • Madison, WI
  • November 28, 2021

Wisconsin Department of Transportation

Come join our team as an IS Technical Services Senior! This position is located in the Bureau of Transportation Safety and Technical Services within the Division of State Patrol, which is located at the Hill Farms State Office Building at 4822 Madison Yards Way in Madison. This position will require occasional travel to the State Patrol Academy located in Fort McCoy, WI.

WisDOT is a great place to work! We offer amazing benefits such as a casual office atmosphere, flexible work schedules, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health.

In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. The WisDOT IDEA continues to drive us forward in our mission to provide leadership in the development and operation of a safe and efficient transportation system. We operate with integrity as we build trust and confidence in all our relationships through honesty, commitment, and the courage to do what is right in all of our efforts. We strive for diversity in creating an environment, including all people and opinions, which cultivates opportunities to bring varied perspectives to the work being done and decisions being made. We believe in leading by excellence by providing quality products and services that exceed our customers’ expectations by being professional and the best in all we do. We are committed to maintaining accountability, both individually and collectively, for the impact of our actions on resources, the people we serve, and each other.

Position Summary

This position provides information technology (IT) support for Division of State Patrol (DSP) computers, applications, software, and peripherals. In addition, this position serves as the primary point of contact for the specific IT needs of the Division of State Patrol Academy (Fort McCoy, WI) facility and staff, to include IT support for learning management systems, classroom technology, and other technologies specific to the unique needs of the training facility. The incumbent will be member of a team that uses its collective expertise to provide IT support for the sworn officers, dispatchers and civilian staff of the Division of State Patrol.

Salary Information

This position is in schedule-range (07-34) with an annual salary of $56,160-$69,680, plus excellent benefits. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Job Details

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For positions that do allow remote work flexibility, although residency in the State of WI is not required for permanent positions, it is not anticipated that working outside of WI or bordering cities will be allowed as positions may at times need to report to office locations in WI on short notice.

All state employees are required to report their COVID vaccination status, whether vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment. At this time, those who are unvaccinated are subject to weekly COVID-19 testing protocols.

This position requires occasional travel to the State Patrol Academy located in Fort McCoy, WI.

Qualifications

Qualified applicants will have all the following:

•    Experience providing basic IT user support for computers, applications, software, and associated peripherals.
•    Experience utilizing IT problem solving resources (knowledge base, manuals, online resources, etc.).
•    Experience or training with baseline computer security protocols.

In addition to having all the above, well qualified applicants will have one or more of the following:

•    Experience or training providing hands-on or remote support for complex IT issues.
•    Experience or training in computer imaging, software testing and installation, network and cloud storage, print servers, or SharePoint administration/use.
•    Experience or training in the administration of learning management software or similar enterprise software.
•    Experience or training in the setup, use or administration of classroom audio/visual technology.

To apply for this job email your details to Allison2.Forer@dot.wi.gov

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